Product Returns
Returns welcomed within 45 days of purchase on unopened and unused
products. Refund is given via store credit always, minus actual
shipping cost. Please note that discounted/clearance items are final
sale. We kindly ask you also return any free gifts with your order. To
process a return, please contact us. Return postage is customer's responsibility. Please allow 2-4 business days for your return/exchange to be processed once it has arrived at Granola Babies.
Classes and Events
Because our teachers prepare in advance for classes and also need a minimum amount of attendees to hold the class, classes and events payments are refundable via store credit up to 3 full days before
the event takes place. After this time, classes and events are
non-refundable and cannot be used for store credit. Thanks for understanding!
Exception is our childbirth education classes which may be canceled for refund via payment made up to 14 days before class. After this time store credit may be issued minus $75 which is retained by Granola Babies.
Exchanges
Due to our changing inventory we do not accept exchanges. If you'd like to return an item, please see our return policy above.
Ordering
We accept orders online, via the telephone or via mail. We use a private secure SSL so that our customers can shop safely and confidently. A SSL (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and a browser. You'll receive an order confirmation email once your order goes into processing and again once it's shipped. You'll be able to track your package through your customer account.
Discount Codes
Occasionally we run promotions through our community links or advertising using discount codes. Discount codes cannot be combined with other promotions.
Discount codes are not valid on already discounted (includes sales,
clearance and diapering packages, which are all already discounted)
items and may be limited to one use per household. Due to manufacturer agreements discount codes cannot be used with Beco, Babyhawk or Sakura Bloom. Coupons and promotions are not valid on classes/events.
Shipping within the USA
Orders over $45 ship FREE (economy shipping). We offer both economy and expedited shipping options. Once shipped, please allow 3-5 days for economy shipping to arrive to you and 2-4 days for Expedited (unless there's a postal related delay). Please enter a correct address when ordering, as we are not responsible for incomplete or wrong addresses. If you'd like it shipped Express or overnight, please contact us.
International Shipping
We apologize, but at this time we are not shipping outside the USA.
Payment
Payment is processed through a secure network. We accept Visa, Mastercard, American Express and Discover Card, as well as Pay Pal payment.
Inventory
We
do our best to make sure to have our online inventory up-to-date, but
it's also possible that something you ordered ends up not being in
stock. Once we reach your order number, we'll email or call you to offer
you a substitute product/color or offer a full refund for that item.
Gift Certificates
Gift
certificates are issued via email directly to the recipient's email
address. Gift certificates are transferable. The full value of the gift
certificate must be used when making a purchase. Gift certificates
cannot be exchanged for cash and returns of goods purchased with a gift
certificate are refunded via store credit. Discounts, coupon codes or other promotions cannot be used to purchase a gift certificate.
FDA Disclaimer
The statements made on our products have not been evaluated by the FDA. Our products are not intended to diagnose, cure or prevent any disease. Always consult a medical doctor before modifying your diet, using any new product, drug, or supplement.
