Store Policies

Product Returns

Returns welcomed within 45 days of purchase on unopened and unused products and in the same exact condition it was received by you. If you're ordering a baby carrier and unsure if you will like it, we recommend doing our Baby Carrier Rental instead. Refund is given via store credit always, minus actual shipping cost. Please note that discounted/clearance items are final sale. Returns received that are no longer in exact condition received (opened/unfolded/worn) will be returned back to you or accepted with a restocking fee. We kindly ask you also return any free gifts with your order. To process a return, please contact us. Return postage is customer's responsibility. Please allow 2-4 business days for your return/exchange to be processed once it has arrived at Granola Babies.

Classes and Events

Because our teachers work hard to prepare in advance for classes and also need a minimum amount of attendees to hold the class, classes and events payments are refundable up to 72 hours before the class/event takes place. After this time, classes and events are non-refundable and can instead be used for a future class. Thanks for understanding!

Exception is our childbirth education classes which may be canceled for refund via payment made up to 14 days before class. After this time store credit may be issued minus $75 which is retained by Granola Babies.

Exchanges

Due to our changing inventory we do not accept exchanges. If you'd like to return an item, please see our return policy above.

Ordering

We accept orders online, via the telephone or via mail. We use a private secure SSL so that our customers can shop safely and confidently. A SSL (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and a browser. You'll receive an order confirmation email once your order goes into processing and again once it's shipped. You'll be able to track your package through your customer account.

Discount Codes

Occasionally we run promotions through our community links or advertising using discount codes. Discount codes cannot be combined with other promotions. Discount codes are not valid on already discounted (includes sales, clearance and diapering packages, which are all already discounted) items and may be limited to one use per household. Due to manufacturer agreements discount codes cannot be used with Beco, Babyhawk or Sakura Bloom. Coupons and promotions are not valid on classes/events.

Shipping within the USA

Orders over $75 ship FREE (USPS Priority Shipping).  Once shipped, 2-4 days for order to arrive (unless there's a postal related delay). Please enter a correct address when ordering, as we are not responsible for incomplete or wrong addresses.  If you'd like it shipped Express or overnight, please contact us.

International Shipping

We apologize, but at this time we are not shipping outside the USA.

Payment

Payment is processed through a secure network. We accept Visa, Mastercard, American Express and Discover Card, as well as Pay Pal payment.

Inventory

We do our best to make sure to have our online inventory up-to-date, but it's also possible that something you ordered ends up not being in stock. Once we reach your order number, we'll email or call you to offer you a substitute product/color or offer a full refund for that item.

Gift Certificates

Gift certificates are issued via email directly to the recipient's email address. Gift certificates are transferable. The full value of the gift certificate must be used when making a purchase. Gift certificates cannot be exchanged for cash and returns of goods purchased with a gift certificate are refunded via store credit. Discounts, coupon codes or other promotions cannot be used to purchase a gift certificate.

FDA Disclaimer

The statements made on our products have not been evaluated by the FDA. Our products are not intended to diagnose, cure or prevent any disease. Always consult a medical doctor before modifying your diet, using any new product, drug, or supplement.

Privacy Statement

We honor and respect your privacy. It will not be shared with third parties and is protected via our secure network.

You Might Like...